Driven Media Group

Master Service Agreement
THE FOLLOWING TERMS AND CONDITIONS OF THIS MASTER SERVICE AGREEMENT SHALL APPLY TO THE PROVISION OF ALL SERVICES BY DMG TO CLIENT.

THE FOLLOWING MASTER SERVICE AGREEMENT MAY BE FURTHER DESCRIBED IN ANY APPLICABLE STATEMENT OF WORK, WHICH IS/ARE INCORPORATED BY REFERENCE. ANY/ALL STATEMENT(S) OF WORK, TOGETHER WITH THIS MASTER SERVICE AGREEMENT, SHALL BE REFERRED HEREIN AS THE “AGREEMENT”. UNLESS OTHERWISE SET FORTH HEREIN, IN THE EVENT OF ANY CONFLICT OF TERMS WRITTEN ON A STATEMENT OF WORK (“SOW”) AND THIS MASTER SERVICE AGREEMENT, THE TERMS OF THE SOW SHALL PREVAIL.

UPON EXECUTION OF THIS MASTER SERVICE AGREEMENT OR SOW REFERENCING THIS MASTER SERVICE AGREEMENT, THIS MASTER SERVICE AGREEMENT AND ANY/ALL APPLICABLE STATEMENT(S) OF WORK WILL REPRESENT THE COMPLETE AND ENTIRE EXPRESSION OF THE AGREEMENT BETWEEN THE PARTIES, AND SHALL SUPERSEDE ANY AND ALL OTHER AGREEMENTS, WHETHER VERBAL OR WRITTEN, BETWEEN THE PARTIES. EACH OF DRIVEN MEDIA GROUP AND CLIENT ARE FROM TIME TO TIME REFERRED TO HEREIN AS A “PARTY” AND COLLECTIVELY AS THE “PARTIES”.
  1. ‐ Services And Nature Of Agreement
    1. The effective date of this Agreement shall be the date written above (the “Effective Date”) or the Effective Date of an executed SOW in which this MSA is incorporated by reference. From the Effective Date, Simon Digital Solutions, Inc. d/b/a Driven Media Group, a Maryland company with offices at 311 International Circle, Suite 120, Hunt Valley, MD 21030 (“DMG”) will commence providing various services including, but not limited to, digital media-related purchasing, development, design, customer relation and acquisition services on behalf of Client (the “Client”), as outlined in one or more applicable SOWs (the “Services”).
    2. The Services may include, without limitation, call-tracking and attribution, managed search engine optimization and website content development, video production and editing, paid search marketing, email marketing, social media marketing, programmatic display and video advertising, and reputation management.
    3. DMG will perform the Services in consideration of the payment of the charges by the Client set forth on the relevant SOW.
    4. The Services are subject to commercially reasonable variance, accounting for such factors as changes to overall scope of work and/or Client acts/omissions (“Variances”). Unless otherwise set forth herein and/or within the sole discretion of DMG, Variances that result in modifications to the scope of the Services and/or additional Service fees shall require the written agreement of the Parties. DMG will supply the Client with, and charge Client for, the Services, including any agreed upon Variances, as set forth on the relevant SOW.
    5. The Client acknowledges and agrees that DMG’s performance of the Services shall be conditional upon the Client promptly providing all reasonable access, assistance, information and decision-making as reasonably required by DMG from time to time, which the Client agrees to provide. Client expressly warrants and agrees that it will not intentionally or negligently act or fail to act in such a manner to prevent achievement of the objectives of this Agreement or frustrate the purpose(s) thereof.
    6. The Client acknowledges and agrees that unless set forth otherwise in the Agreement, the manner in which DMG performs the Services pursuant to this Agreement shall be determined at DMG’s sole discretion following Client input and recommendations. Further, the Client acknowledges and agrees that the particular timing for the performance of the Services may be varied from time to time throughout this Agreement following Client input and recommendations, and as such, DMG shall be entitled to perform the Services in such way and in accordance with whatever timeframe it reasonably deems most beneficial in order to perform the Services under the Agreement. Resources and time actually expended to perform the Services shall also be determined at DMG’s reasonable discretion.
    7. Client will provide timely feedback to DMG. Client may be required to provide creative approval of various services and materials. If Client has not provided feedback to DMG regarding creative approval within 3 business days, Client is deemed to have provided creative approval. DMG is not responsible for delays, errors or omissions resulting from Client’s action or inaction, and will not be liable for any claims related to materials, specifications, and information provided by Client to DMG for the Project. DMG is not responsible for compliance claims, strikes and/or advertising covenant regulations/penalties against the Client.
    8. DMG’s media production is based on speed/timeliness/data. In order to execute efficiently for the Client, restrictions must be placed on creative edits. Client is restricted to 1 round of edits for any media production. Client is required to notify DMG of any creative elements/themes required for creative approval prior to DMG’s production.
    9. Budgets- Client agrees that DMG may shift budgets between media placements in an effort to optimize results for the Client, which may, on occasion, exceed the Client’s allocated media budget by as much as 10% in a given month. Budgets may be re-balanced during the following month to compensate for any overages.
  2. ‐ Pre-Campaign Meeting
    DMG may hold a pre-campaign meeting with the Client (time and manner of communication to be agreed to by the Parties and set forth on the applicable SOW) to, without limitation, discuss Client’s business operations, commercial websites and related content (e.g., disclosures, blogs, etc.), pricing components, advertising content, manufacturer guidelines and minimum allowable advertised prices and general campaign requirements (“Subject Matter”).
  3. ‐ Authorized Representatives
    Client shall appoint an authorized representative who shall be the primary point of contact with responsibility for the co-ordination of all day-to-day operational matters relating to the provision and receipt of the Services, the Subject Matter, the Client Materials, creative approvals, approval of Variances, providing timely feedback, analytics and attribution reporting, responding to concerns regarding all stages of the Services, and arranging conference calls regarding project milestones and status reports. All communications, documentation and materials relating to operational aspects of the Services shall be sent by, through and to Client’s authorized representative. Client shall ensure that its authorized representative is reasonably available to liaise and confer with, and respond to queries from DMG. Client shall notify DMG in the event of any change to its designated authorized representative.
  4. ‐ Fees And Payment
    In consideration of the provision of the Services, the Client shall pay to DMG charges set out the relevant SOW.
    1. Unless otherwise provided on the relevant SOW, Client shall pay all invoices submitted under this Agreement within 30 days of the date of invoice and time for payment shall be of the essence. DMG reserves the right to invoice Client in advance of providing the Services.
    2. All payment terms may be subject to Client passing credit checks. DMG reserves the right to require pre-payment for the Services, at any juncture during performance of the Agreement, upon such terms as DMG deems appropriate.
    3. All references to amounts payable under this Agreement are, unless otherwise stated, references to such amounts exclusive of any taxes chargeable, which shall be payable in addition to such amounts at the rate and in the manner prescribed by law.
    4. Without prejudice to any other legal and/or equitable right or remedy that it may have, if Client fails to make payment to DMG of any invoiced amount due under this Agreement on the due date, interest will accrue on any past due amounts at the rate equal to the lesser of one and one half percent (1.5%) per month or the maximum amount permitted by law, whichever is greater, compounded monthly. In addition, Client shall be liable to DMG for all attorneys’ fees and other costs of collection incurred in collecting such unpaid amounts. Notwithstanding any provisions of the Agreement to the contrary, DMG shall the have the right to suspend any or all Services and/or terminate the Agreement (or any other agreement with Client) while there are outstanding payments due from Client. Client expressly acknowledges that delivery of any/all DMG Materials developed in conjunction with the Services is expressly contingent upon payment.
    5. DMG reserves the right to develop and maintain an analytics tracking platform in order to track Client’s spend on various digital advertising media. The platform shall be owned entirely by DMG. DMG may manage Client data and Client’s website retargeting data for analytics/attribution reporting purposes.
  5. ‐ Service Warranty, Content, Intellectual Property Rights And Indemnification
    1. DMG warrants that it shall provide the Services with reasonable care and skill. In the event of any breach of this warranty, DMG shall be afforded no less than thirty (30) days following written notice thereof by Client to perform, re-perform and/or otherwise address the relevant breach, at DMG's expense. If DMG reasonably cures the alleged breach within thirty (30) days following written notice thereof by Client, Client shall have no further remedy for the alleged breach of warranty.
    2. UNLESS SET FORTH OTHERWISE IN THE AGREEMENT, THE SERVICES PROVIDED BY DMG UNDER THE AGREEMENT ARE SUPPLIED ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE FULLEST EXTENT OF THE LAW, DMG MAKES NO WARRANTIES (INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE), REPRESENTATIONS, OR GUARANTEES, WHETHER EXPRESS OR IMPLIED. Without limiting the generality of the foregoing, Client acknowledges and agrees that DMG does not make any guaranty or warranty whatsoever with respect to the success or performance of any advertising campaigns; the Services, the Subject Matter or Client Materials, the levels of, or potential for, increased revenue, sales leads, sales results, conversion rates, scores or other measurables which the Client may wish to achieve; or the effectiveness or performance of the Services, or in any website or other Subject Matter. The Services do not include DMG responding to comments on social media/review platforms as a result of media buying services related thereto. DMG shall not be liable for any reliance made by the Client on such results and any actions taken by it as a result of such reliance shall be at the Client’s own risk including without limitation any actions taken by the Client with a view to achieving any predicted or desired sales results, lead generation or conversion rates.
    3. The Client acknowledges and agrees that:
      a. DMG will act as the agent of the Client in making various purchases (e.g., from search engines and third-party social media/programmatic media buying platforms), but shall not act as or be considered the agent of the Client otherwise, for any other purpose(s).
      b. DMG may, as part of the Services and without limitation, place content on the Internet on behalf and at the direction of Client that could be construed as an advertisement by a regulatory authority (including but not limited to the Federal Trade Commission and state attorneys general).
      c. DMG will not be liable to the Client in connection with any claims, actions, judgments, losses, liability, damages, costs and expenses (including reasonable attorneys’ fees and expenses) (collectively “Claims”) arising from same, provided that the content is provided at the instruction and/or direction of Client, and/or with the approval of Client.
      d. DMG may install software to access or otherwise access Client data, such as web traffic, customer relationship data, etc., for the purpose of delivering services to the Client.
      e. Client agrees to fully indemnify, defend and hold DMG harmless for any/all Claims.
      f. Client agrees to pay for data usage charges incurred with third parties by DMG, which DMG will passthrough to the Client on a monthly basis.
    4. As between the parties, unless otherwise set forth in the Agreement, Client will own all intellectual property rights (“IPR”) in all materials, content, and other information and data provided or made accessible by Client to DMG, including, but not limited to, Client's trademarks, website content and traffic, advertising and marketing content, customer relationship information, disclosures, the underlying software on its websites (other than any software specified in clause 5.5), and source files (“Client Materials”). Client grants to DMG a non-exclusive, non-transferable, revocable license to access and use Client Materials during the term for the purposes of exercising its rights and performing its obligations under this Agreement.
    5. Subject to clause 5.7, DMG shall own all IPR in materials, content and deliverables provided by DMG to Client in performing or otherwise delivered as a result of the Services, including all plans, reports and guidelines and all other IPR (including but not limited to any IPR in any software) arising or otherwise developed by DMG in the performance of the Services (“DMG Materials”), whether developed prior to or during the term of this Agreement.
    6. DMG grants to Client a non-exclusive, non-transferable, revocable license to use the DMG Materials internally for the exclusive purposes of and in the sole manner contemplated by this Agreement.
    7. Unless otherwise set forth in the Agreement, DMG hereby assigns to Client, all right, title, and interest in (a) the content to the landing pages and other web pages created or developed by DMG specifically for the Client hereunder; and (b) advertising content created or developed by DMG specifically for the Client hereunder (collectively, the “Assigned Work Product”) upon payment in full by Client to DMG for the Assigned Work Product. The Assigned Work Product does not include: (i) any software developed by or on behalf of DMG; (ii) any pre-existing or independently developed materials of DMG; or (iii) any reports, guidelines or recommendations delivered by DMG hereunder.
    8. Client represents, warrants and covenants that:
      a. It has the right, power and authority to enter into the Agreement, to grant any licenses granted hereunder and to perform the acts required hereunder;
      b. The execution of the Agreement by it and the performance of its obligations and duties hereunder, does not and will not violate any agreement to which it is a party, or by which it otherwise bound;
      c. The Agreement will constitute the legal, valid and binding obligation of Client, enforceable against Client in accordance with its terms;
      d. The individual completing the Agreement has the authority to bind Client;
      e. The Subject Matter and Client Materials do not and will not violate any international, federal, state or local laws, rules, regulations, and ordinances;
      f. A reasonable basis exists for any claims made in any and all advertisements and marketing content provided and/or approved by Client, and on any website or other media linked to/from those materials, and Client has documentation and proof to support any claims made therein;
      g. Client service and products comply with all laws and regulations, including but not limited to, truth in advertising laws and guidance regarding deceptive pricing;
      h. It will not violate the rights of any third-party including, without limitation, infringement or misappropriation of any copyright, patent, trademark, trade secret or other proprietary/intellectual property right;
      i. It owns and/or has any and all rights, title, and interest in and to the Subject Matter and Client Materials, and to permit the use, reproduction and transmission thereof by DMG as contemplated by the Agreement;
      j. The Subject Matter and Client Materials do not contain any material that can be considered defamatory, libelous, pornographic, obscene, hate-filled, or otherwise objectionable, that promotes gambling, tobacco, alcohol, or any illegal activity or that contains viruses, Trojan horses, worms, time bombs, cancelbots, or other similar harmful or deleterious programming routines;
      k. The Client and no portion of the Subject Matter or Client Materials is/are the subject of any ongoing and undisclosed investigation or enforcement action which reasonably relates to the performance of this Agreement by any local, state, federal or international regulatory or quasi-regulatory authorities;
      l. The Subject Matter and Client Materials are owned by, or operated on behalf of, the Client; and it has provided as at the date of this Agreement, or otherwise shall during the term of the Agreement provide to DMG, all material information and content which is reasonably required by DMG for the performance of the Services.
    9. Client will defend, indemnify and hold harmless DMG, and its respective directors, officers, members, employees, agents, successors and assigns from all claims, actions, judgments, losses, liability, damages, costs and expenses (including reasonable attorney’s fees and expenses) (collectively “Claims”) arising from (a) any violation of an applicable law; (b) breach of the Agreement and/or any warranties set forth herein; (c) DMG acting as Client's agent, from time to time and on a limited basis, as may be required herein; and/or (d) the Subject Matter and Client Materials, including those used by DMG in delivery of the Services. DMG shall assume the exclusive defense and control of any matter otherwise subject to indemnification by Client, for which Client shall pay for all reasonable costs associated with such defense, including, but not limited to, reasonable attorney fees, expert fees, costs and settlement. No settlement may be consummated without each Party’s express written authorization, which consent shall not be unreasonably withheld.
    10. For the purposes of this Agreement, IPR shall mean, without limitation, all rights in and to patents, inventions, business names, domain names, copyrights, goodwill, software, designs, trademarks, service marks, trade secrets, confidential or proprietary information, know-how, databases, and any other intellectual property, in each case whether registered or unregistered and all applications for the same and causes of actions related to the IPR, anywhere in the world.
  6. ‐ Limitation Of Liability
    EXCEPT FOR INSTANCES INVOLVING WILLFUL MISCONDUCT, IN NO EVENT SHALL DMG BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES; LOSS OF DATA OR LOSS OF USE OF SOFTWARE OR DATA; LOSS OF USE OF ANY COMPUTER OR EQUIPMENT; LOSS OF BUSINESS, OPPORTUNITY, SALES, CUSTOMERS OR CONTRACTS; OR LOSS OF GOODWILL, EVEN IF DMG HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, WHETHER ARISING FROM BREACH OF CONTRACT, TORT, BREACH OF STAUTORY DUTY OR OTHERWISE. IN NO EVENT SHALL DMG’S LIABILITY UNDER ANY CAUSE OF ACTION (INCLUDING, WITHOUT LIMITATION, BREACH OF CONTRACT AND TORT) EXCEED THE AMOUNTS PAID TO DMG BY CLIENT UNDER THE AGREEMENT IN PAST 12 MONTHS.
  7. ‐ Confidentiality And Publicity
    1. Each Party agrees that it shall, in relation to any information or material of a confidential or proprietary nature, including, without limitation, campaign data, business strategies/plans, clients, customers, keywords, advertising copy and other content) (collectively, ”Confidential Information”) disclosed to it or obtained by it (whether directly or indirectly) from the other Party:
      a. keep it secret and confidential and not disclose it or allow access to any other person other than to its professional advisors, officers, employees, agents, contractors and sub-contractors on a ‘need to know’ basis as strictly required for the purposes of this Agreement and subject to each such person being bound by an obligation of confidentiality substantially equivalent to this clause 7;
      b. not copy or reproduce any part of it without the prior written approval of the other Party, except as strictly necessary for the performance of its obligations under this Agreement;
      c. apply to it no lesser security measures and degree of care than those which it takes in protecting its own Confidential Information and in any event no less than that which a reasonable person or business would take in protecting its own confidential information;
      d. use it only for the purposes of this Agreement; and
      e. promptly, upon request and, in any event, upon termination of this Agreement (for whatever reason and upon request), return to the other Party all materials (in whatever form) incorporating, embodying or recording any such Confidential Information in its possession or control and, if requested by the other Party, certify in writing that it has done so.
    2. The obligations as to confidentiality in this Agreement will not apply to any information that:
      a. is available to the public other than because of any breach of this Agreement;
      b. the receiving Party already possesses; or
      c. the receiving Party obtains or originates independently in circumstances in which that Party is free to disclose to others.
    3. If Confidential Information is required to be disclosed by law or by any court or tribunal with proper authority to order its disclosure, the Receiving Party shall 1) promptly notify the Party that disclosed the Confidential Information and provide reasonable assistance to the disclosing Party’s attempts to prevent or limit the disclosure, and 2) disclose only that Confidential Information necessary to comply with required disclosure.
    4. Both Parties may, until such time as otherwise notified in writing, publish the fact that it is providing/receiving these services contemplated hereunder in promotional and marketing materials, including without limitation on its website, in case studies and press releases.
    5. This clause 7 shall survive the termination or expiry of this Agreement.
  8. ‐ Term And Termination
    1. This Agreement will commence on the Effective Date and shall continue for an initial term of six (6) months, at which time this Agreement shall automatically renew for additional successive terms of 6 months. After the initial term, either Party may terminate this Agreement at any time upon 30 days prior written notice to the other Party.
    2. Either Party may, on written notice to the other Party, terminate this Agreement immediately if:
      a. the other Party materially breaches any term of this Agreement. For the avoidance of doubt, any failure to meet performance targets by DMG will not constitute a material breach and will not entitle Client to immediately terminate this Agreement;
      b. any resolution or petition to wind-up the other Party's business (other than for the purpose of solvent amalgamation or reconstruction) is presented (and not dismissed or withdrawn within 21 days) or passed;
      c. a receiver or administrative receiver of the other Party's undertaking, property or assets is appointed; or
      d. a petition for the appointment of an administrator is presented (and not dismissed or withdrawn within 21 days); or
      e. the other Party makes any voluntary arrangement with its creditors or becomes subject to an administration order or goes into liquidation or has a resolution for its winding-up passed (except for the purpose of amalgamation or reconstruction not involving insolvency where the resulting entity agrees to be bound by or assumes the obligations imposed on the other Party).
      f. The other party is operating in violation of any international, federal, state or local laws, rules, regulations, and ordinances.
    3. Following termination or expiry of this Agreement for whatever reason Client must, within ten (10) days from the date of termination or expiry, pay to DMG all amounts due which remain unpaid, and any amounts payable for the period up to the date of termination or expiry.
    4. Any termination of this Agreement will not prejudice any accrued rights or liabilities or entitlement to remedies of either Party as at the date of termination.
    5. The termination or expiry of this Agreement for any reason will not affect the coming into force or the continuation in force of any of its provisions which expressly or by implication are intended to come into force or continue in force on or after the termination.
    6. Upon termination, (i) all licenses and rights granted hereunder shall terminate and DMG shall no longer provide access to the Service to the Client and (ii) Client shall cease and cause its Users to cease using the Service and the DMG content, except as necessary to allow Client to use Assigned Work Product.
  9. ‐ Force Majeure
    Neither Party will be in default or will be liable to the extent that, and for so long as, performance of such Party’s obligations under this Agreement are delayed, hindered, prevented, or rendered impracticable by any Force Majeure Event. For purposes of this Agreement, the term “Force Majeure Event” means any event or condition which is beyond the reasonable control of a Party, including, without limitation, the existence, outbreak, escalation or worsening of any act of war (declared or undeclared), hostility, civil disorder, riot, act of terrorism, sabotage, cyberattack, strike, lockout or other labor disturbance, natural disaster, flood, hurricane, earthquake and other elements of nature, acts of God or comparable events, epidemic, pandemic or disease outbreak (including the COVID-19 virus), delays or interruptions in transportation or congregations of people, or any statutes, laws, regulations, ordinances, orders, rules, or similar action issued or promulgated by any government, governmental agency, governmental instrumentality after the date of this Agreement. A Force Majeure Event will not, however, include (i) the inability of a Party to pay monies which such Party is required to pay under this Agreement, or (ii) any event or condition to the extent caused by a Party’s negligence, misconduct or breach of this Agreement. For avoidance of doubt, the provisions of this Section will not excuse any Party from the prompt payment when due of any monies required to be paid by such Party hereunder. A Party seeking relief under this Section shall give notice promptly within seven (7) calendar days of the nature and extent of any event or condition which such Party claims constitutes a Force Majeure Event. Failure to do so will constitute a waiver by such Party of relief under this Section by reason of such event or condition.
  10. ‐ Notices
    Any notice required by this Agreement to be given by one Party to the other shall be in writing and sent via email and, if necessary to ensure receipt, by physical delivery with delivery receipt requested to the other Party at the following address(es):

    If to Client: If to DMG:
    Client to complete notice instructions on SOW document(s) Driven Media Group
    Mailing Address(es):
    311 International Circle, Suite 120
    Hunt Valley, MD 21030
    Attention: Justin Simon
    Telephone No(s):
    410-260-0304
    Email address(es):
    justin@drivenmediagroup.com
  11. ‐ Assignment
    Client shall not, without the prior written consent of DMG, assign, transfer, sub-license, charge or create a trust of any or all of its rights or obligations under this Agreement.
  12. ‐ General
    1. Relationship of the Parties. Subject to clause 5.3(a), the Parties acknowledge and agree that each Party is acting as an independent contractor under this Agreement and nothing in this Agreement will except to the extent as otherwise stated herein, create or be deemed to create an agency, partnership, joint venture, association or similar relationship between the Parties.
    2. Amendments
      a. Unless otherwise set forth herein and expressly subject to the relevant provisions in Section 1, variations to this Agreement must be in writing and signed by each Party in order to be effective;
      b. the Parties may agree to changes to Monthly Media Spend (defined in the relevant SOW) by email provided that any such change shall always be made in DMG’s absolute discretion; and
      c. the Parties may agree by email that Client will pay all search engine/media-based fees (and any other fees/costs) directly, if applicable to the Services.
    3. No Waiver. If a Party delays in enforcing any of its rights under this Agreement (whether in relation to a breach by the other Party or otherwise) or agrees not to enforce any of its rights, or to delay doing so, then unless the Party concerned expressly agrees otherwise, that delay or agreement shall not be treated as waiving the rights of the Party concerned. Any waiver of a Party's rights in relation to a particular breach of this Agreement shall not operate as a waiver of any subsequent breach.
    4. Cumulative Rights. No right, power or remedy to which either Party is entitled under this Agreement is exclusive of any other right, power or remedy available to that Party.
    5. Severability. If any provision of this Agreement is held for any reason to be ineffective or unenforceable, this shall not affect the validity or enforceability of any other provision of this Agreement or this Agreement as a whole. If any provision of this Agreement is so found to be ineffective or unenforceable but would be effective or enforceable if some part of the provision were deleted, the provision in question shall apply with such modification(s) as may be necessary to make it effective and enforceable.
    6. Entire Agreement. This Agreement sets out all of the terms that have been agreed between the Parties in relation to the subject matter covered by it. Unless otherwise set forth herein, no other representations or terms shall apply or form part of this Agreement and each party acknowledges that it has not been influenced to enter into this Agreement by anything the other has said or done or committed to do, except as expressly recorded herein.
    7. Limited Agency. If Client is acting as agent or contractor for a third-party, Client represents and warrants to DMG that it has all power and authority to enter into this Agreement and grant the rights and perform all its obligations as required under this Agreement, and will indemnify and defend, and hold DMG harmless from all Claims of whatever nature (including reasonable legal fees), including, but not limited to, those arising out of any claim brought by Client's principal or contractor against DMG in connection with this Agreement.
    8. Alternative Dispute Resolution. YOU AND WE AGREE TO RESOLVE DISPUTES ONLY BY FINAL AND BINDING ARBITRATION, as follows:
      a. ANY DISPUTE THAT IN ANY WAY RELATES TO OR ARISES OUT OF THIS AGREEMENT OR FROM ANY OTHER AGREEMENT BETWEEN US, WILL BE RESOLVED BY FINAL AND BINDING ARBITRATION BY ONE OR MORE ARBITRATORS BEFORE THE AMERICAN ARBITRATION ASSOCIATION (“AAA”), OR ANOTHER ARBITRATION ADMINISTRATOR THAT WE MUTUALLY AGREE UPON. Arbitration will apply both to claims against DMG, and also claims against the officers, directors, managers, employees, agents, affiliates, insurers, contractors, successors or assigns of DMG. Arbitration and this paragraph shall apply to claims that arose at any time, including claims arising before this paragraph became binding on the Parties.
      b. In the event of any controversy or claim arising out of or relating to this Agreement, or a breach thereof that cannot be settled through negotiation, the Parties hereto shall first attempt in good faith to settle the dispute by confidential mediation, administered by the American Arbitration Association, or another arbitration administrator that the Parties mutually agree upon, under its Mediation Rules and Procedures. If settlement is not reached within sixty (60) days after service of a written demand for mediation, any unresolved controversy or claim shall be settled by confidential arbitration administered by the American Arbitration Association (or another arbitration administrator that the Parties mutually agree upon) under its Commercial Arbitration Rules and related procedures, and judgment on the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof. The number of arbitrators shall be one (1).

      The place of mediation or arbitration shall be Baltimore County, Maryland and Maryland state law shall apply. This Agreement will be governed and construed in accordance with the laws of the state of Maryland, without giving effect to any choice of law or conflict of laws rules or provisions. The Federal Arbitration Act shall not apply in substance or procedure.

      When this arbitration provision is inapplicable, any legal claims arising out of or relating to the Agreement must be brought in the federal or state courts located in the state of Maryland, and Client consents to jurisdiction and venue in those courts.

      If either Party brings or appeals any judicial action to vacate or modify any award rendered pursuant to arbitration or opposes the confirmation of such award and the Party bringing or appealing such action or opposing confirmation of such award does not prevail, such Party will pay all of the costs and expenses (including, without limitation, court costs, arbitrator’s fees and expenses, and reasonable outside attorneys’ fees) incurred by the other Party in defending such action.

      Additionally, if either Party brings any action for judicial relief in the first instance without first pursuing mediation and arbitration prior thereto, the Party bringing such action for judicial relief will be liable for and will immediately pay to the other Party all of the other Party’s costs and expenses (including, without limitation, court costs and outside attorneys’ fees) to stay or dismiss such judicial action and/or remove it to mediation or arbitration.

      The arbitrator will not be empowered to award punitive damages.

      The consent of the Parties to mediate and arbitrate their disputes shall survive termination of this Agreement.

      If the Agreement is found not to be subject to mediation or arbitration, each Party herein consents, agrees and affirmatively WAIVES ANY RIGHT TO A JURY TRIAL in any proceeding.

      The Parties covenant and agree to keep all aspects of the arbitration proceeding confidential. Except in response to a subpoena or other discovery request from a person or entity that was not a party in the arbitration proceeding, or upon mutual written consent of the Parties, the Parties shall not disclose, transmit or disseminate, to any other person or entity whatsoever: (i) the existence of the arbitration proceeding; (ii) any information regarding the arbitration proceeding; (iii) testimony, documents or any other evidence used at or in connection with the arbitration proceeding; or (iv) the results of the arbitration proceeding or the arbitration award.
      c. NO PARTICIPATION IN A CLASS ACTION. Client agrees not to be a representative or member of any class of claimants or act as a private attorney general in court or in arbitration with respect to any claim against DMG. Notwithstanding any other provision of this Agreement, the arbitrator shall not have the power to determine that class arbitration is permissible. The arbitrator also shall not have the power to preside over class or collective arbitration, or to award any form of class-wide or collective remedy. Instead, the arbitrator shall have power to award money or injunctive relief only in favor of the individual Party seeking relief and only to the extent necessary to provide relief warranted by that Party’s individual claim. No class or representative or private attorney general theories of liability or prayers for relief may be maintained in any arbitration held under this Agreement.
      d. If for some reason the prohibition on class arbitrations set forth in Subsection (c) cannot be enforced, then the Agreement to arbitrate will not apply.
      e. IF FOR ANY REASON A CLAIM PROCEEDS IN COURT RATHER THAN THROUGH ARBITRATION, CLIENT AND DMG AGREE THAT THERE WILL NOT BE A JURY TRIAL.
      f. The arbitrator or the court shall have the discretion to include in an award to the prevailing Party a recovery of its reasonable costs and expenses, including attorneys’ fees, in any action or proceeding in connection with, arising out of, or under the Agreement.
    9. Injunctions. Each Party agrees that due to the unique nature of the Services and other Confidential Information provided by DMG hereunder, there may be no adequate remedy at law for any breach by Client of its obligations hereunder, and that any such breach may result in irreparable harm to DMG. Therefore, upon any such breach or threat thereof, DMG shall be entitled to appropriate equitable relief, including without limitation injunctive relief, in addition to any and all remedies available at law.
    10. Non-Solicitation. The parties to this Agreement agree that no effort shall be made to solicit employees from the other Party, directly or indirectly, and that no compensation of any kind may be offered or provided to any person currently compensated by the other party without prior written consent by the prior compensation provider, for the term of this agreement as described below.
EXECUTED and effective as of the Effective Date on the top of Page 1 of this Agreement and/or within the SOW document(s).